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Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

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FAQ

🧡 ABOUT 8BPLUS

So… what exactly is 8BPLUS?

We’re climbers from the Alps who decided climbing gear should have personality. 8BPLUS is known worldwide for it's original and famous monster chalk bag designs, clean natural climbing chalk, awesome climbing brushes, finger tapes and apparel for climbers who know how to handle a bit of banter. Born on the rock, loved worldwide.

What’s with the name 8BPLUS?

“8B+” is a gnarly climbing grade. It’s where hard meets harder—and where you probably fall a lot before sending. Heck many of us haven't gotten there, but it’s our steady reminder to keep pushing, keep laughing, and never stop climbing.

Where are you guys from?

Climbers are travellers but our home base is Tyrol, Austria — smack in the middle of the alpine mountains, coffee, and chalk dust. That’s where the monsters came alive, and where we still dream up all things 8BPLUS.

💪 GEAR & STUFF WE MAKE

What’s special about your climbing chalk?

No fillers. No drying agents. No BS. Just pure, fine-grained magnesium carbonate for that soft-grip magic. It’s like confidence powder for your fingers.

Are your brushes eco-friendly?

Yup! Our Save-The-Ocean Brushes are made with #tide ocean-bound plastic. Every brush you buy helps scoop plastic out of the ocean—and gets your holds squeaky clean. Win-win.

What are the chalk bags made of?

Tough synthetic fabric, fluffy fleece lining, stiff rim, sturdy belt—and a monster personality stitched right in. Each one’s handmade, detailed, and coming alive when you feed them our chalk.

Are your chalk bags vegan?

Absolutely. No animal products, no leather, no sneaky stuff. Just good vibes and solid gear.

🧼 CARE & USE

How do I clean my monster chalk bag?

Easy! Empty the chalk, hand wash with mild soap and cool water, then air dry. Do not toss it in the washing machine—monsters hate spin cycles. It makes their hair go wild.

My chalk keeps clumping. What’s up?

Chalk absorbs moisture faster than you can say “flash pump.” Keep it sealed tight in our original chalk packaging, which seals out moisture and keeps your chalk fresh and dry. Refill your chalk bag only with what you need for the session.

Do your brushes fit into the bag’s brush holder?

Of course! All 8BPLUS bags have a universal brush holder, 2 brush holders in fact — our brushes fit perfectly, but most other standard brushes will too.

🌍 SHIPPING, RETURNS & SUPPORT

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship worldwide?

You bet. From the US to Europe to Asia, we’ve got you covered. Your order ships from the warehouse nearest to you. Shipping rates and times depend on where you hang your chalk bag. More details to shipping can be found here.

How long does delivery take?

Usually 3–5 working days to most countries worldwide (depends on customs and carrier mood). See more details here.

Can I return or exchange something?

Sure thing. If your gear’s unused and still in monster-fresh condition, you’ve got 30 days to send it back. We’ll sort a refund or exchange as fast as we can.

I got a faulty item. What now?

Oops! That’s on us. We check every item for defects before sending out but an error can happen to the best. Shoot our support team a message with your order number and a photo—we’ll fix it up faster than you can chalk up.

🌱 SUSTAINABILITY & COMMUNITY

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What’s 8BPLUS doing for the planet?

We’re climbing toward better—using recycled and ocean-bound materials, cutting packaging waste, and making products that last. We’d rather you climb longer, not buy faster. We are proud to have customers climb with their beloved 8BPLUS chalk bags, sometimes since decades.

Do you sponsor climbers or gyms?

Yep! We’ve got a bunch of awesome humans sending hard and spreading monster energy. Check our socials for the latest crew updates and collabs.

How do I become an 8BPLUS partner or retailer?

Easy—head over to our Contact page, drop your details, and let’s make magic happen. The monsters love new homes.

🧟‍♂️ THE FUN STUFF

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Are the monsters real?

Obviously. They’re just shy. They only come out when the lights go off and the holds start glowing. 👀

Which monster is right for me?

Go with your gut: FELIX keeps it chill, GUSTAV brings the chaos, OZZY’s the wild one, and JACK… well, he only shows up around Christmas. Check their bios and pick your spirit monster.

Why do you guys say “Eat More Chalk”?

It’s our battle cry. “Eat More Chalk” isn’t about eating the stuff (seriously, don’t). It’s about living the climb — getting your hands dirty, falling off, trying again, and loving every second of it. It’s a reminder that chalky hands mean you’re out there doing what you love. So go on — chalk up, climb hard, and feed the monster inside. 💪🧗‍♀️

Get in touch

Have questions about your order, or a general enquiry?

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